With over a decade of writing experience in the field of technology, Chris has written for a variety of publications including The New York Times, Reader's Digest, IDG's PCWorld, Digital Trends, and MakeUseOf. Chris has personally written over 2,000 articles that have been read more than one billion times-and that's just here at How-To Geek. You get a human to solve the problem and you don't even have to wait or talk with a human.Ĭhris Hoffman is the former Editor-in-Chief of How-To Geek. We've successfully used the email option to resolve a variety of issues with purchases, firing off a quick message and receiving a helpful reply that dealt with the problem at some point within the next day. But Amazon, for example, offers online chat, email, and telephone interaction if you visit its support site. This won't always work-sometimes you really do need a back-and-forth interaction with human beings. Some companies even offer email support, allowing you to contact a human with a problem. Check the company's website to see if it offers customer support via online chat, and try that option if it exists. Sometimes, you might even get a human immediately, while telephone lines may often have long waits. You may still have to answer a few questions, but it'll be much faster, and the wait times are usually much shorter. A lot of companies also offer an online chat interface, allowing you to talk to a a human being from your keyboard. The telephone isn't the only option for talking to a human being anymore.
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